Client Rights & Records

Everything you need to know about your rights and records as a client

In accordance with Texas law (HB 4224, effective September 1, 2025), the following information is provided for all clients receiving behavioral health services.

Requesting Your Health Care Records

Clients have the right to access and obtain copies of their health care records.

To request your records, please submit a written request via email to jenn@jennziglerlpc.com

Please include your full name, date of birth, and a description of the records requested. Additional authorization may be required to process your request.

Licensing and Regulatory Authority

Edge Counseling & Consulting is regulated by the
Texas Behavioral Health Executive Council

Website: https://www.bhec.texas.gov
Phone: (512) 305-7700
Mailing Address:
333 Guadalupe St, Tower 3, Suite 900
Austin, TX 78701

Filing a Consumer Complaint

If you have concerns about services provided, you have the right to file a complaint.

Complaints may be submitted to the
Texas Behavioral Health Executive Council

You may also file a complaint under Texas Health & Safety Code §181.103 regarding privacy or records concerns.

To file a complaint:

Visit: https://www.bhec.texas.gov/discipline-and-complaints/index.html
Or contact BHEC using the information listed above